Frequently Asked Questions
Booking & Cancellations
A 50% deposit is required to reserve an appointment and will go towards the total cost of your service. We require a 24 hour advance notice before the appointment start time to cancel or reschedule.
Late cancellations will be charged a cancellation fee equal to 50% of the cost of service and no shows will be charged 100% of the cost of service. Therefore, the deposit will be used to cover the cancellation fee and will not be transferable to a new appointment. In the event of a “No Show” the additional balance owed must be paid before a new appointment can be scheduled.
What treatment should a new client choose?
Start with the New Client Consultation + Facial or Skin Consultation.
I'm not sure what product I need, can you help?
We understand that choosing the right product can be overwhelming, but don’t worry, we’re here to assist you! Our team of experts is ready to guide you in finding the perfect product for your needs. Feel to reach out to us via the LiveChat option on the website or book a free consultion here.
I need to cancel my treatment. How do I do it?
To manage your appointments conveniently, we encourage you to utilize our appointment email or text sent to your phone. If you need any assistance or have any questions, feel free to call or text us at 862-283-0127.
Product Purchases
How long does shipping take on products?
Shipping takes approximately 2 – 5 business days on skincare purchases.
My product has arrived damaged
If your skin care item arrives damaged, contact us at hello@angelabranch.com within 48 hours with the order number and clear images. We’ll provide a return authorization, and upon receiving the damaged item, we’ll offer a replacement or a full refund.