Online Booking:
To secure your appointment at Angela Branch Skin Care, we require a 50% deposit at the time of your booking request. The deposit will go towards the total cost of your service. We also require that a credit card be placed on file for prebooking subsequent appointments. If you do not have a credit card to place on file, you may purchase a reloadable gift card from Angela Branch Skin Care and reload it at subsequent appointments for your scheduling/purchasing needs.
This policy offers guests transparent pricing and no hassle with checking out while eliminating the financial impact caused by missed appointments and late cancellations. Per our policy, your card on file will be charged 50% of the scheduled service fee if you cancel within 24 hours of your scheduled appointment. If your card on file is removed, your appointment will be canceled; rebooking privileges will be suspended until fees are paid, and a new card is placed on file.
Cancellation Policy:
The time you schedule is reserved exclusively for you. When appointments are missed, or canceled with insufficient notice, we’re unable to fill the vacancy, causing substantial financial impact to the business.
Should you need to cancel or reschedule your appointment with Angela Branch Skin Care, we request 24 hours notice. Cancellations with less than 24 hours notice will result in a charge equal to 50% of the scheduled service.
If you’re unable to commit to appointments in advance we recommend messaging us and asking to be placed on the WaitList. Should an opening in our schedule occur you will receive a text message notification and will have the opportunity to reserve that time for you.
Late Arrivals:
Angela Branch Skin Care does not extend service times or issue refunds for late arrivals. Arriving more than 15 minutes late for your service will result in its cancellation and a fee equal to 50% of the scheduled service price.
Sickness:
Permitting access to Angela Branch Skin Care when clients are experiencing infectious or contagious illness or related symptoms violates state rules and regulations for licensed establishments. State Safety and Sanitation Regulations prohibit licensed establishments from allowing clients exposed to or showing signs of an infectious or contagious disease to enter premises as a practice of Universal Precaution to reduce the spread of infectious diseases.
Please cancel your appointment as soon as you become aware that you are experiencing symptoms or if you have been exposed to anyone experiencing infectious or contagious conditions. The cancellation fee may be waived if it is within the 24 hour notice period. Please be aware that repeat cancellations utilizing the Sickness Policy may require a medical release from your physician before rescheduling is permitted.
Minors, Children & Guests without an Appointment:
Angela Branch Skin Care provides guests with a calm, relaxing atmosphere. It is not a safe or suitable environment for children or individuals without an appointment. Clients must make appropriate arrangements before visiting as unscheduled guests and children are not permitted in the treatment areas. Clients who arrive with unscheduled guests or children will be required to reschedule and may be subject to the cancellation appointment fee as this policy has no exceptions.
Cell Phone Usage:
At Angela Branch Skin Care, we require our guests’ full attention in the treatment areas to assure your safety, ensure a favorable service outcome, support employee productivity and maintain a relaxing, comfortable atmosphere for all guests. Therefore, mobile devices must be silenced and stored.
Retail Refund/Exchange Policy:
We’ll gladly accept returns or exchanges for any retail purchases and will issue a full refund upon receiving your items within 30 days of the date of purchase. For online purchase, all returns must be pre-approved before being sent back. Return shipping is the customer’s responsibility.
Shipping
We ship our retail orders via USPS, UPS, and FedEx. Orders are shipped within the U.S. only. Orders are shipped and delivered to a valid address on business days only (Monday – Saturday, excluding major holidays). We do not ship to PO boxes or any freight forwarders.
Service Sales:
To ensure the most favorable outcome, we perform thorough consultations that require your participation and honest feedback. All service sales and deposits are final.
Right to Refuse Service:
The licensed professionals at Angela Branch Skin Care reserve the right to refuse services at their discretion and dismiss disruptive or abusive clients when necessary.
Client Duty to Inform:
Your full disclosure during all pre-service consultations is mandatory. Angela Branch Skin Care will not assume responsibility for your adverse reactions suffered when a guest has failed to inform us of contraindicating conditions.
Scope of Practice:
In New Jersey, state law prohibits salon and spa professionals from diagnosing or treating clients with contraindicated medical conditions. Should your licensed professional determine you are ineligible for service, we will refer you to your primary care physician. When your condition has been resolved, or you have a medical release clearing you for service, you are more than welcome to reschedule your appointment.
Gift Cards & Promotions:
Gift Cards are redeemable at Angela Branch Skin Care for goods and services not exceeding the remaining credit balance on the card. Treat your gift card as cash; it will not be replaced if it is lost. In addition, the balance will not expire and may not be transferred or redeemed for cash value. For gift card balance, terms, and expiration details, please visit https://squareup.com/gift/8G5R2NK9JYSHR/check-balance. Plastic gift cards are the property of the issuer.
Service Animals:
Angela Branch Skin Care does not allow animals in the business; however, an individual with a disability may request reasonable accommodation under the Americans with Disabilities Act to bring a service animal to their scheduled appointment when medically necessary.
Service Animals
In general, a service animal is an animal trained to work or perform tasks for the benefit of an individual with a disability, such as guiding individuals with impaired vision, alerting individuals to an impending seizure, or pulling a wheelchair and fetching dropped items.
Angela Branch Skin Care will evaluate all requests to bring a service animal into the business to determine if the accommodation is reasonable and can be provided without undue hardship. Clients may be asked to bring the service animal to the business to demonstrate the animal’s training and ability to be in the business without disruption.
If an accommodation is granted to allow a service animal in the business, the arrangement may be permitted on a temporary or trial basis. Reasonable behavior is expected from service animals while on company property. Disruptive and aggressive service animals must be removed from the premises immediately and permission to bring the animal to future scheduled appointments will be revoked.
All animals need to be immunized against rabies and other diseases common to that type of animal. All vaccinations must be current, and animals must be in good health.
Service animals must wear an owner identification tag (which includes the name and phone number of the owner) at all times.
Animals must be on a leash, harness or other type of restraint at all times, unless the client is unable to retain an animal on leash due to a disability.
The Client must be in full control of the animal at all times. The care and supervision of the animal is solely the responsibility of the client. The client is expected to clean and dispose of all animal waste appropriately.
COVID-19 agreement:
Client consent
In exchange for being permitted to enter the premises of Angela Branch Skin Care (the “Business”), located at (290 Chestnut St, Newark, NJ 07015) (the “Premises”) to receive skin care services (the “Activity”), I agree not to enter the Premises if I am experiencing symptoms of COVID-19 such as cough, shortness of breath, or fever, have a confirmed or suspected case of COVID-19, or have come in contact in the last 14 days with a person who has been confirmed or suspected of having COVID-19.
The client assumes the risk.
I am aware of the highly contagious nature of COVID-19 and the risk that I may be exposed to or contract COVID-19 by being on the Premises and engaging in the activity.
I acknowledge that I am voluntarily entering the Premises to engage in the activity with knowledge of the danger involved. Accordingly, I hereby accept and assume all risks of personal injury, illness, disability, or death related to COVID-19, arising from my being on the Premises or engaging in the activity, whether caused by the negligence of the Business or otherwise.
The client releases the seller from liability.
I hereby expressly waive and release any and all claims, now known or hereafter known, against the Business and its owners, employees, affiliates, and officers, on account of injury, illness, disability, or death arising out of or attributable to my being on the Premises or engaging in the activity and being exposed to or contracting COVID-19, whether arising out of the negligence of the Business, its owners, employees, affiliates, officers, or otherwise.